Client Care & Maintenance

Enhancing Your Customer Experience

Service Overview

Contour specializes in providing top-tier Care & Maintenance Support Staff Augmentation Services. Our experienced team of professionals is dedicated to extending your core team’s capabilities, ensuring seamless service delivery to the EMEA region and accommodating extended time zones. We offer a comprehensive range of support services, delivered both telephonically and through dedicated inbox/support portals.

Our Focus Stays On The Following

We excel in the following areas:

Software Development and Delivery

Team Extension:

Augmenting your existing team to enhance service delivery and capacity.

Quality Assurance and Testing

EMEA Region Focus:

Providing specialized support tailored to the needs of the EMEA region.

Legacy Systems Management

Extended Time Zone Coverage:

Ensuring uninterrupted support across various time zones.

Technology and Innovation

Multi-Channel Support:

 Offering both telephonic and inbox/support portal-based support options.

Our Tech Stack

Confluence
devops
Freshdesk
Google
infroCrm
SalesForce
Slack
Team Support
Wordpress
Zendesk
Zoho CRM

Client Reviews

Contour now handles 50% of our tickets, which seemed impossible 5 years ago. That works out to close to 15k tickets a year now.
Frank Tamburrini
General Manager, IDS

Get In Touch With Us

Location

Locations

Karachi | Lahore | Islamabad | Toronto

    Software for Life